Code of Conduct
As a TechLink Services Tech, you agree to the following:
- I will always be professional
- I will wear applicable, professional field service work attire for completing service and installations
- No flip flops, no rips/stains on clothing
- I will review the work order in detail prior to arriving on site
- I will alert the project manager as soon as I realize I’ll be late
- I will have all the required tools and equipment
- I will adhere to the specified terms of every work order
- I will provide deliverables to the ticket prior to leaving site
- I understand and will abide by the Technician Corrective Action Plan
Technician Corrective Action Plan
1st Incident – Warning
2nd Incident – 30-day Suspension
3rd Incident – Deactivation
The following events are examples of cause for corrective action:
- No call, no show – Failure to show up at an assigned job without notifying client, absent emergency circumstances
- Short notice of cancellations without emergency circumstances
- Arriving late with no communication with TechLink
- Double booking / Overbooking
- Abandoning a job before completion
- Swapping technician without TechLink’s approval
- Falsifying information
- Non-compliance with state/federal laws (i.e., OSHA)
- Not returning / careless packaging of parts
- Failure or refusal to properly complete a work order’s scope of work
- Demanding additional pay from TechLink after accepting a work order unless there is an agreed-upon scope of work change
- Knowingly applying for jobs outside of skillset
- Use of foul/offensive language
Suspension does not affect jobs a technician is already assigned to. Technicians are expected to continue to meet commitments and complete all currently assigned work orders.
Corrective Action Plan Process
Warning
- Documented verbal conversation between TechLink Operations and the Technician about the incident
- Letter to the technician about the warning including reason and the date and time the discussion was had with Techlink.
- The letter goes to both the tech and the tech company owner if applicable.
30-day Suspension
- Documented verbal conversation between TechLink Operations and the Technician about the incident
- Letter to the technician about the 2nd incident and 30-day suspension from the platform including reason and the date and time the discussion was had with TechLink.
- Letter goes to both the tech and the tech company owner if applicable.
- TechLink employee triggers 30-day suspension on techs account
- During this time tech is unable to be assigned jobs on the platform or is unable to be routed jobs.
- Tech is still able to and expected to complete jobs that are currently assigned to the tech.
Deactivation
- Documented verbal conversation between TechLink and the Technician about the incident
- Letter to the technician about the 3rd and final incident including reason and the date and time the discussion was had with TechLink. The letter also includes a message to tech that they are now deactivated.
- The letter goes to both the tech and the tech company owner if applicable.
- TL employee disables tech’s account
- Tech will no longer be able to access the platform
- Tech will not be able to complete any work currently assigned to them.
- TechLink will contact all clients that have work scheduled with the tech to inform them of the situation and ask they unassign and find another tech. TechLink will assist the client if necessary.
Causes for Immediate Deactivation
The following events are examples of causes for immediate deactivation from TechLink:
- Attempting to circumvent TechLink and work directly with a client or end customer
- Sexual harassment
- Physical assault
- Verbal threats of violence
- Unlawful discrimination based on race, creed, color, religion, gender, sexual orientation, national origin, disability, age, or any other protected status
- Being under the influence of, using, or possessing alcohol or non-prescription drugs while on site
- Committing an illegal act while on site
