The following events are examples of cause for corrective action:
No call, no show – Failure to show up at an assigned job without notifying client, absent emergency circumstances
Short notice of cancellations without emergency circumstances
Arriving late with no communication with TechLink
Double booking / Overbooking
Abandoning a job before completion
Swapping technician without TechLink’s approval
Falsifying information
Non-compliance with state/federal laws (i.e., OSHA)
Not returning / careless packaging of parts
Failure or refusal to properly complete a work order’s scope of work
Demanding additional pay from TechLink after accepting a work order unless there is an agreed-upon scope of work change
Knowingly applying for jobs outside of skillset
Use of foul/offensive language
Suspension does not affect jobs a technician is already assigned to. Technicians are expected to continue to meet commitments and complete all currently assigned work orders.
Corrective Action Plan Process
Warning
Documented verbal conversation between TechLink Operations and the Technician about the incident
Letter to the technician about the warning including reason and the date and time the discussion was had with Techlink.
The letter goes to both the tech and the tech company owner if applicable.
30-day Suspension
Documented verbal conversation between TechLink Operations and the Technician about the incident
Letter to the technician about the 2nd incident and 30-day suspension from the platform including reason and the date and time the discussion was had with TechLink.
Letter goes to both the tech and the tech company owner if applicable.
TechLink employee triggers 30-day suspension on techs account
During this time tech is unable to be assigned jobs on the platform or is unable to be routed jobs.
Tech is still able to and expected to complete jobs that are currently assigned to the tech.
Deactivation
Documented verbal conversation between TechLink and the Technician about the incident
Letter to the technician about the 3rd and final incident including reason and the date and time the discussion was had with TechLink. The letter also includes a message to tech that they are now deactivated.
The letter goes to both the tech and the tech company owner if applicable.
TL employee disables tech’s account
Tech will no longer be able to access the platform
Tech will not be able to complete any work currently assigned to them.
TechLink will contact all clients that have work scheduled with the tech to inform them of the situation and ask they unassign and find another tech. TechLink will assist the client if necessary.
Causes for Immediate Deactivation
The following events are examples of causes for immediate deactivation from TechLink:
Attempting to circumvent TechLink and work directly with a client or end customer
Sexual harassment
Physical assault
Verbal threats of violence
Unlawful discrimination based on race, creed, color, religion, gender, sexual orientation, national origin, disability, age, or any other protected status
Being under the influence of, using, or possessing alcohol or non-prescription drugs while on site
